Welcome to FollowScores privacy notice.
This privacy notice was last updated on date.
We are Follow Limited (t/a FollowScores) (“FollowScores”). Our company number is (124128) and our registered address is at Unit 1.1 Waterport Place, 2 Europort Avenue, GX11 1AA Gibraltar.
FollowScores respects your privacy and is committed to protecting your information.
This privacy notice will inform you as to how we look after your information when you sign-up to receive our communications or information about our products and services; sign-up for any FollowScores event or competition; or visit and/or use our platforms (including but not limited to our desktop/moblie websites (including www.followscores.com), desktop applications, mobile websites and native mobile applications (including the followscores application) (collectively, our “Platforms”)). These are collectively referred to as our “Services” in this privacy notice.
This privacy notice applies to your use of our Platforms and Services (regardless of where you visit from or otherwise access our Services) and tell you about your privacy rights and how Data Protection Laws protect you.
Follow Limited is the Data Controller of your Personal Data.
This privacy notice aims to give you information on how FollowScores collects, uses, discloses, transfers, stores and processes your information when you use our Services, including any data you may provide through your use of our Services.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing information about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other policies and is not intended to override them.
If you have any questions about this privacy notice, please contact us using the details set out below:
If you have any questions about this privacy notice and want to more about how we handle your Personal Data when you use our Platforms, please contact our Data Protection Team by mail at: Data Protection Team, Unit 1.1 Waterport Place, 2 Europort Avenue, GX11 1AA Gibraltar. You can also email our Data Protection Team at: data.protection@followscores.com
Our Platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow other third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Platforms, we encourage you to read the privacy notice of every website you visit or third-party mobile application you may use.
When you use our Services, we may collect Personal Data about you.
We have set out below what data we process and how we process it.
You are under no obligation to provide Personal Data to us. However, certain Personal Data is essential for the provision of the products and services we offer, and we may not be able to provide certain services if choose not to provide the information required for those services.
| Your personal and contact details | Information including as your full name, home address, email address, telephone number, username and password. |
|---|---|
| Account information | Information about your account with us if you register with us, including your login details for our Site and Apps, date of birth, unique account number, unique customer identification, marketing preferences, complaints details and any notes added to your account. |
| Visual images | Such as videos and photographs of you provided in your interactions with us in social events we host and your profile image on social media if you choose to enable this through your social media account. |
| Financial information | Such as information that allows us to understand verify you and your age to participate in promotions and offers, including bank account or payment card details. |
| Account history | Such as, what promotions or offers you have participated in. |
| Lifestyle and demographic | Such as information available publicly on your social media profile where you connect with or contact us through your social media account. |
| Your communications via our Site and Apps | Such as chat conversations via the Site and Apps, your recorded telephone conversations with our customer support staff and emails. |
| General Location information | The device or computer you use to access the Site or the Apps will provide us with your IP address. The IP address tells us which city, state or country you are accessing the Site or Apps from, but does not give us detailed information about your location. |
| Device and other technical information | Such as the unique device identifier and logs of installation and deletion of the Apps, and other information about the device’s hardware and software. Technical information may include browser information, browsing actions and patterns, time zone setting and location, information about operating system, platform and other technologies on the devices you use to access our Services. |
| Advertising and direct marketing preferences and responses | Such as your interaction with offers and competitions, including any requests to stop receiving marketing communications. |
| Sensitive Information | We may also Process Data about you that is sensitive in order to meet our legal and regulatory obligations and to protect our business. This includes Data as required by, the Anti-Money Laundering Regulations and the Proceeds of Crime Act, and equivalent legal or regulatory requirements. If you come to an event that we host, this also includes information you provide (such as dietary preferences or disability information). |
FollowScores use different methods to collect information from and about you and/or your device including through:
From you (for example, when you open or otherwise create an account, tell us about your preferences or respond to our campaigns, communicate with us, or otherwise use our Services);
Third parties or publicly available sources. Third parties who provide advertising and related services may share your data with us. These third parties include analytics providers based within and outside the EU (such as Google) and ad networks;
Third parties where you have provided your consent or for co-branded services. Third parties may share your data with us where you have provided your consent to that third party to share such information (such as for marketing purposes or where the third party is providing services to us). In addition, where we offer co-branded services such as competitions, promotions or events with or in association with a third party, that third party may share the information you have provided to them with us for the purpose of providing the co-branded services in accordance with your consent preferences. Please refer to the terms of any offer or promotion for details of third party fulfilment agents.
We use your Data in the following ways, and for the following reasons:
| How we use your data | Lawful Basis |
|---|---|
| To register you as a new user on the Site or Apps. | We need to Process this information to meet our contractual obligations. |
| To allow you to use our services (including managing payments). | We need to Process this information to meet our contractual obligations and to comply with our legal and regulatory obligations. |
| To target our services to users that are aged over 18 (or any other age as required by applicable laws and regulations) | We need to process this information to comply with our legal and regulatory obligations. |
| To communicate about updates to the site or apps, our services, and any changes to our terms and conditions or privacy notice | We process this data to meet our contractual obligations; to comply with our legal and regulatory obligations; and it is in our legitimate business interests to keep accurate records. |
| To receive feedback from you on our products and services | We need to Process this Data to meet our contractual obligations and it is in our legitimate business interests to understand how we can improve our products and services. You do not have to provide us with this information. |
| To run promotional events such as competitions and offers which may be of interest to you. | We process this data as it is in our legitimate business interests to provide you with a personalised experience when you use our services Where necessary, we process this data based on your consent. |
| We may send you marketing material about our offers and events via email or text. You may opt out of direct marketing at any time (see below). | We need to Process this Data as it is in our legitimate business interests to provide you with a personalised experience when you use our services. Where necessary, we Process this Data based on your consent. |
| To provide customer support services. | It is in our legitimate business interests to respond to any communications we receive from you. If you do not wish to provide us with this information, we may not be able to respond fully to your queries. |
| To train our staff (for example our customer services and support staff). | It is in our legitimate business interests to provide you with improved goods or services service. |
| To maintain and administer our services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | It is in our legitimate business interests to maintain our services, network security, to maintain our system; and to process this information to comply with applicable legal and regulatory obligations. |
| To improve our services, products and services, and experiences, such as by understanding analytics. | It is in our legitimate business interests to better understand your preferences, update our Site and Apps, and develop our business strategy. |
| To protect our business from money laundering, terrorist financing and other illegal activities. | We process this information to comply with our legal and regulatory obligations including in connection with anti-money laundering, anti-fraud and anti-terrorism laws. |
| To provide you with advertising, which is relevant to you, and to understand your advertising preferences. | It is in our legitimate business interests to understand how you use our Site or Apps and how we should develop our marketing strategy. |
| In relation with a legal action, or when acquiring or selling a business. | It is in our legitimate business interest to be able to protect ourselves through legal action and to develop the business through acquiring or selling parts of our business. |
You can choose whether or not you wish to be contacted for marketing purposes and, if so, how we may contact you.
We will obtain this information from you when we collect your data and we will provide you with the option to choose the type of communication you would like to receive from us.
You can opt-out from receiving marketing communications from us at any time by following the instructions described here:
Email marketing: to opt-out from emails, use the unsubscribe link provided within any email communication or manage your preferences through the marketing preferences section of the service
SMS Marketing: to opt-out from SMS, you can use the STOP code provided in any SMS you receive or manage your preferences through the marketing preferences section of the service
Call Marketing: to opt-out from being contacted by telephone for marketing purposes, you can manage your preferences through the marketing preferences section of the service
Mail Marketing: to opt-out from receiving marketing by post, you can manage your preferences through the marketing preferences section of the service
Push notifications: to opt-out from receiving push notifications, you can disable push notifications by following the instructions on your device or browser settings.
Please be aware that we may take a reasonable time to process your request and for your request to take effect. Please note you will still receive other important information about our product and services.
FollowScores may transfer your information to another company if we restructures its business. FollowScores may transfer your information to a third party if the operator of the services changes, or if there is a sale of all or any part of our business or its assets. In the event of any of these transfers occurring, the party who acquires the data will assume the rights and obligations described in this privacy notice.
FollowScores may share data with business partners and other organisations to help us meet our contractual and regulatory obligations, including audit, legal and compliance services.
FollowScores may share data with affiliates and third parties which you have opted out of marketing communications with, have been barred or have self-excluded, so that we can ensure that you do not receive unsolicited promotional material.
FollowScores may share data with identity verification and fraud prevention agencies, banks, credit reference and similar agencies which investigate and prevent underage, fraudulent, criminal or suspicious activity, or any other behaviour we are legally required to investigate. We will also pass on your information where we have reason to believe you have undertaken such activity.
FollowScores may engage the services of third parties or other service providers and suppliers for certain activities including, processing your information and providing technical support to our Services. For example, we engage service providers to host our platforms or services, store data, send marketing communications, carry out data cleansing to suppress our marketing lists and carry out marketing data segmentation.
FollowScores will take steps to ensure that arrangements with third party service providers protect your privacy by ensuring that these third parties comply strictly with instructions when they are processing your information.
FollowScores may share data with third parties who process data on our behalf when they provide services to us.
If we offer co-branded services such as promotions, competitions or events, together with or in association with a third party, FollowScores may share the information you provide with that third party. These co-branded services may be hosted by us or by the third party. The third party’s use of your information will be governed by that third party’s privacy notice, which you should always read. Please refer to the terms of the relevant promotion, competition or event for details.
We require all third parties to respect the security of your information and to treat it in accordance with the law. We do not allow our third party service providers to use your information for their own purposes and only permit them to process your information for specified purposes and in accordance with our instructions.
We may transfer your personal data to locations outside of your country or region of residence. These transfers are necessary for providing you with the service.
When we transfer your personal data to other countries, we take steps to ensure that your data is protected in accordance with applicable data protection laws. These steps may include:
Transferring data to countries that have been deemed to provide adequate protection for personal data.
Entering into standard contractual clauses.
Implementing other appropriate safeguards, such as data encryption or pseudonymisation.
FollowScores will retain your information for as long as necessary to fulfil the purposes for which it was including for the purpose of satisfying applicable legal regulatory requirements.
Where it is no longer necessary to process your data, FollowScores will delete it or anonymise in accordance with applicable data protection laws. The length of time for which we retain your Personal Data will purposes for which it was collected as set out in this privacy notice. For example, whilst you are using our products or services, we may need to provide information about our products and services.
Additionally we will retain you information to comply with our legal and regulatory requirements or pursuant to any applicable statutory limitation period.
In certain circumstances, you have rights under the applicable data protection or privacy laws in relation to your personal data, including the right to:
request access to personal data we process about you;
request correction of your personal data where it is inaccurate;
request erasure of your personal;
object to processing of your personal data under legitimate interest;
request restriction of processing;
request transfer of your personal data;
withdraw consent where you have given it;
make a complaint to the applicable data protection regulator.
We may update this notice from time to time, so please review it frequently.
If any material changes are made to this privacy notice, we will use reasonable endeavours to inform you in advance by email, notice on the Platform or other agreed communications channels. We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.
We will not enforce material changes to the privacy notice without your express consent. If you decline to accept the changes to the privacy notice, or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all products and services